What if practicing medicine could actually feel good?

The only practitioner-built operating system for people — not HR. For humans, not handbooks. For teams sick of trite leadership hype. For the ones at the end of their rope — and ready for the antidote.

Dr. Carlo A. Riolo, DVM

Author of the Methodology

The Collaborative Process™ is a no-BS growth system for balancing team care and patient care. Developed in high-pressure veterinary medicine — and proven inside a successful emergency clinic — this battle-tested blueprint helps professionals grow, lead, and thrive without losing our mind. From team dysfunction to reactive workflows, fix what’s broken and build a practice that actually performs ... and lasts.

Start Free 10-Day Primer

What if practicing medicine could actually feel good?

The only practitioner-built operating system for people — not HR. For humans, not handbooks. For teams sick of trite leadership hype. For the ones at the end of their rope — and ready for the antidote.

Discover Your Collaborative Identity

Dr. Carlo A. Riolo, DVM

Author of the Methodology

The Collaborative Process™ is a no-BS growth system for balancing team care and patient care. Developed in high-pressure veterinary medicine — and proven inside a successful emergency clinic — this battle-tested blueprint helps professionals grow, lead, and thrive without losing our mind. From team dysfunction to reactive workflows, fix what’s broken and build a practice that actually performs ... and lasts.

Stats Section with Dividers

0+

years

In the trenches of
veterinary medicine

0x

faster

Team growth after
workflow optimization

0%

success rate

Reduced burnout within 3
months of implementation

Leaders reclaimed clarity, stability, and control

Scroll Effect - Unify Your Finances

Every day you
wait, the chaos compounds ...

Scroll Animation (Responsive Fix)

You didn’t pick this profession to manage

drama and drown in dysfunction.

But if you’re like most practice owners or

healthcare pros, you’re stuck

reacting to everything — staff drama,

client demands, nonstop caseloads —

without the structure to fix anything.

You didn’t pick this

profession to manage

drama and drown in

dysfunction.

But if you’re like most

practice owners or

healthcare pros, you’re

stuck reacting to

everything — staff

drama, client demands

nonstop caseloads —

without the structure

to fix anything.

And the worst part?

You don’t even know where to start.

And the worst part?

You don’t even know where to start.

Discover Your Collaborative Identity

Start Free 10-Day Primer

THE REALITY

You try to fix it,

but nothing sticks

While you keep putting out fires, the real damage doesn’t show up in your metrics — until it’s too late. Every day you delay, the dysfunction deepens.

You’re treating the symptoms, not the root cause.

Hover Image Hide & Content Show

Leadership books
don’t translate to
clinical reality

Coaching programs
feel abstract and
short-lived

Team-building
sessions fade when
things get busy

You end up doing
more while fixing
less

THE REALITY

You try to fix it,

but nothing sticks

While you keep putting out fires, the real damage doesn’t show up in your metrics — until it’s too late. Every day you delay, the dysfunction deepens.

You’re treating the symptoms, not the root cause.

Hover Image Hide & Content Show

Leadership books
don’t translate to
clinical reality

Coaching programs
feel abstract and
short-lived

Team-building
sessions fade when
things get busy

You end up doing
more while fixing
less

Dynamic Scroll Stack (Responsive Both)

Stop chasing your tail

This isn’t about working harder.

It’s what happens when you’re asked to lead
without a true operating system.

And until that changes, nothing else will.

THE ANTIDOTE

Finally, relief from

 relentless stress

TCP wasn’t built overnight. It was shaped shift by shift — by real people, under real pressure. Created by healthcare professionals, for healthcare professionals, it’s practical and applicable. TCP is a step-by-step guide that unites personal growth, process clarity, and team development.

Because when the stakes are literally life and death, theory won’t cut it.

SUPPORTED TEAMS

Own your growth

 without going it alone

Most systems focus on output. TCP starts with ownership.

Three Cards Section

Fix Yourself

Personal transformation before organizational change.

Uncover your default behavior under stress — and learn to shift it.
Start leading from clarity and ownership — not fear or blame.
Learn how your language and actions either build or break collaboration.

Fix the Exam Room

If your process is chaotic, your team and clients will be too.

Build repeatable, collaborative routines that reduce errors and improve efficiencies.
Deliver care that’s professional, not procedural — so clients feel heard, not herded.
Embed TCP language and habits into everyday care and conversations.

Fix Your Team

A team-first clinic builds more than culture — it builds camaraderie.

Create internal roles that develop staff, not just delegate work.
Build structure that turns new hires into pros — and keeps them long-term.
Implement TCP methods to build momentum you can see and measure.

Fix Yourself

Personal transformation

before organizational change.

Uncover your default behavior under stress — and learn to shift it.
Start leading from clarity and ownership — not fear or blame.
Learn how your language and actions either build or break collaboration.

Fix the Exam Room

If your process is chaotic, your

team and clients will be too.

Build repeatable, collaborative routines that reduce errors and improve efficiencies.
Deliver care that’s professional, not procedural — so clients feel heard, not herded.
Embed TCP language and habits into everyday care and conversations.

Fix Your Team

A team-first clinic builds more than

culture — it builds camaraderie.

Create internal roles that develop staff, not just delegate work.
Build structure that turns new hires into pros — and keeps them long- term.
Implement TCP methods to build momentum you can see and measure.

No more Band-Aids. No more burnout. Just a proven path that finally

puts people — and processes — on the same side.

Start Free 10-Day Primer

THE ANTIDOTE

Finally, relief from

 relentless stress

TCP wasn’t built overnight. It was shaped shift by shift — by real people, under real pressure. Created by healthcare professionals, for healthcare professionals, it’s practical and applicable. TCP is a step-by-step guide that unites personal growth, process clarity, and team development. Because when the stakes are literally life and death, theory won’t cut it.

SUPPORTED TEAMS

Own your growth

 without doing it alone

Most systems focus on output. TCP starts with ownership.

We organize every tool, training, and transformation inside one repeatable  framework that drives profit and peace — restoring your potential. You’ll  stop surviving and start scaling with regained control and autonomy.

Responsive Auto-Sliding Cards with Image Backgrounds

Fix Yourself

Personal transformation before organizational change.

Uncover your default behavior under stress — and learn to shift it.
Start leading from clarity and ownership — not fear or blame.
Learn how your language and actions either build or break collaboration.

Fix the Exam Room

If your process is chaotic, your team and clients will be too.

Build repeatable, collaborative routines that reduce errors and improve efficiencies.
Deliver care that’s professional, not procedural — so clients feel heard, not herded.
Embed TCP language and habits into everyday care and conversations.

Fix Your Team

A team-first clinic builds more than culture — it builds camaraderie.

Create internal roles that develop staff, not just delegate work.
Build structure that turns new hires into pros — and keeps them long- term.
Implement TCP methods to build momentum you can see and measure.

Fix Yourself

Personal transformation before organizational change.

Uncover your default behavior under stress — and learn to shift it.
Start leading from clarity and ownership — not fear or blame.
Learn how your language and actions either build or break collaboration.

No more Band-Aids. No more burnout. Just a proven path that finally puts people — and processes — on the same side.

SUCCESS STORIES

Just ask the ones

who’ve lived it

TCP didn’t start in a boardroom. It was built on clinic floors, in exam rooms, and during 2 a.m. emergencies.  

That’s why it works.

These aren’t anonymous endorsements. They’re testimonials from the trenches. These are frontline stories from people who were frazzled, falling behind, or losing hope — and now lead confident, capable teams without  

losing their sanity.

Employee Testimonials

Embracing Change with Clear Knowledge Systems

"Carlo always says, 'The only thing that stays the same is change'—and he really lives by it. The clarity I get from the knowledge database makes it easy to look up anything I need, fast. If a process changes, Carlo ensures it's updated in Asana and accessible right away."

Alexis N.

Current Employee

100%

Process updates
accessible
immediately

Leadership That Actually Listens and Adapts

"In all the jobs I've had, Carlo is the only leader who genuinely asks for feedback—and uses it. Most places say they want input, but Carlo actually listens and adapts. His way of embracing change encourages all of us to look for ways to improve rather than stay stuck in outdated habits."

Anne J.

Current Employee

95%

Feedback actively
implemented

Turning Challenges into Learning Opportunities

"I had a rough moment once involving a stray pet and no clear process—but Carlo made sure my concerns were heard. He turned that awkward experience into a learning opportunity and implemented a solution right away. It's empowering to see issues actually get fixed."

Hailey G.

Current Employee

100%

Issues resolved
and solutions
implemented

Empowerment Through Voice and Development

"Transformed both my personal and professional life in the right direction. Empowers employees to have a voice in all aspects of the business. Encourages continuous growth and development, personally and professionally. Equips employees with valuable tools and resources for success."

Morgan W.

Current Employee

100%

Employee voice
in all business
aspects

TCP: A Cornerstone for Success and Clarity

"The TCP has become a cornerstone in both my work and personal life. Since its implementation, training success, skill development, clarity, and overall confidence have noticeably improved within just weeks. It also simplifies tracking individual progress, making it easier to identify areas where support is needed."

Jo

Current Employee

85%

Confidence boost
within weeks

Revolutionary Knowledge Database System

"The Knowledge Database is unlike anything I've seen in vet med—offering instant access to answers without the hassle of searching through binders or tracking down team members. Easily searchable, it streamlines protocols, policies, and procedures, saving time and effort."

Adrianne R.

Current Employee

90%

Time saved with
instant access

Constant Contact and Faster Solutions

"The Collaborative Process has made my work life easier by keeping me in constant contact with my team, addressing concerns before they escalate. It also ensures faster turnaround on operational solutions."

Trevor W.

Current Employee

75%

Faster solution
turnaround time

Refined Process for Complete Development

"Refined through years of trial and error, the Collaborative Process ensures thorough onboarding for new employees while supporting the ongoing growth of current team members."

Rebecca E.

Current Employee

92%

Onboarding
success rate

Every Voice Heard and Valued Equally

"The Collaborative Process offers an inclusive and efficient platform where communication, integration, and improvement are always a priority. Unlike many workplaces, TCP ensures every voice is heard and valued equally."

Taylor A.

Current Employee

100%

Inclusive voice
platform

Transformative Personal and Professional Growth

"The TCP process had a profound impact on me. When I started at PAW, my personal life was chaotic, and I struggled with self-worth. TCP helped me set boundaries, process my emotions, and build confidence. It even gave me the courage to apply for the SRM position."

Jill C.

Current Employee

200%

Personal growth
transformation

Meet Carlo

Flipping the script 

from the treatment floor

Don’t call him a coach or a consultant. Dr. Carlo A. Riolo is a renegade on a  

crusade to change healthcare for the better. He’s not a bunny hugger —  

he’s a problem solver who’s spent nearly 20 years in emergency veterinary

 care. The stress didn’t just hit him — it hospitalized him. Three times.

When nothing else worked, he built something better — before it killed him. Now Carlo and his team work directly with other practice owners, managers, and clinical leaders ready to make the same shift — and stop the  cycle — from survival mode to sustainable growth.  

If you’re tired of constantly reacting and feeling overwhelmed ... and want

a system that actually works in real healthcare environments, this is your next 

step.

Carlo entered vet school at 19 — among

the youngest to be accepted into  

Michigan State’s doctoral program. He

didn’t waste time. From day one, he  

saw the cracks in the healthcare system: chronic exhaustion cycles,

 relentless daily demands, and a culture

that chewed people up and spit

 them out. 

He didn’t wait for permission to change it.

He built something better. 

The journey wasn’t smooth. Carlo faced resistance, personal loss, and more  

than one moment that nearly broke him, including multiple stress-induced

 health scares — but the blueprint emerged under pressure.

 Over a decade, he transformed a

struggling emergency clinic into one of the largest urgent care vet centers in the Midwest — growing from 10 to 70+

 full-time staff and creating a culture of growth through collaboration,  

defined by trust, support, and shared purpose.

 That quest became The Collaborative Process™ — not just a better  

workflow, but a better way to work

together. 

Today, Carlo lives in Wisconsin with his

wife and three kids. He continues to

 evolve TCP and bring it to healthcare facilities that are ready to run with  

the pack — and stop chasing their tails.

Meet Carlo

Flipping the script

from the

treatment floor

Carlo entered vet school at 19 — among the youngest to be accepted into  Michigan State’s doctoral program. He didn’t waste time. From day one, he  saw the cracks in the healthcare system: chronic exhaustion cycles,  relentless daily demands, and a culture that chewed people up and spit  them out. 

He didn’t wait for permission to change it. He built something better. 

The journey wasn’t smooth. Carlo faced resistance, personal loss, and more  than one moment that nearly broke him, including multiple stress-induced  health scares — but the blueprint emerged under pressure.

 Over a decade, he transformed a struggling emergency clinic into one of the largest urgent care vet centers in the Midwest — growing from 10 to 70+

 full-time staff and creating a culture of growth through collaboration,  defined by trust, support, and shared purpose.

 That quest became The Collaborative Process™ — not just a better  workflow, but a better way to work together. 

Today, Carlo lives in Wisconsin with his wife and three kids. He continues to  evolve TCP and bring it to healthcare facilities that are ready to run with  

the pack — and stop chasing their tails.

Don’t call him a coach or a consultant. Dr. Carlo Riolo is a renegade on a

 crusade to change healthcare for the better. He’s not a bunny hugger —

 he’s a problem solver who’s spent nearly 20 years in emergency veterinary  

care. The stress didn’t just hit him — it hospitalized him. Three times.

When nothing else worked, he built something better — before it killed him. Now Carlo and his team work directly with other practice owners,

 managers, and clinical leaders ready to make the same shift — and stop the

 cycle — from survival mode to sustainable growth.

If you’re tired of constantly reacting and feeling overwhelmed ... and want a

 system that actually works in real healthcare environments, this is your next step.

STOP SPIRALING

Here’s what happens when you

book a

Discovery Call:

TCP didn’t start in a boardroom. It was built on clinic floors, in exam rooms, and during 2 a.m. emergencies. That’s why it works.

These aren’t anonymous endorsements. They’re testimonials from the trenches. These are frontline stories from people who were frazzled, falling behind, or losing hope — and now lead confident, capable teams without losing their sanity.

Cards Slider

Discuss what’s broken

Get on a 30-minute call (directly with Carlo or someone from his team) and unpack the roadblocks in your practice — no pressure.

Get a 30-day win strategy

We’ll walk you through your first fix using TCP — something tangible you can implement immediately to get your first win in 30 days or less.

Decide what’s next

Whether we work together or not, you’ll walk away with more clarity than you came in with.

Discuss what’s broken

Get on a 30-minute call (directly with Carlo or someone from his team) and unpack the roadblocks in your practice — no pressure.

Get a 30-day win strategy.

We’ll walk you through your first fix using TCP — something tangible you can implement immediately to get your first win in 30 days or less.

Decide what’s next.

Whether we work together or not, you’ll walk away with more clarity than you came in with.

Take the reins and

embrace change

You don’t need more fluff, more fire drills, or one more leadership book that doesn’t understand your reality.

You need a system built by someone who’s lived it — one that turns pressure into purpose and chaos into clarity. 

Because in a profession that takes everything from you, The Collaborative  Process™ gives something back.

GET A PROCESS SNAPSHOT

Here’s what happens when you

enter The Collaborative Portal:

Prime your mind

Peek through the doorway and get a free, no-pressure preview by taking the individual TCProfile assessment along with a free 10-part TCPrimer + Self-Scan Workbook to experience the TCP DNA.

Progress with baby steps

Take a small step and start the journey with a free multi-part introductory series to answer, “What is this place?” and begin to unpack how The Collaborative Process was made just for you.

Go Pro!

Prompt your personal Co-Pilot AI Chatbot and download the TCP Core Doctrine e-book to learn the fundamentals and strengthen your foundational understanding of this system for perpetual growth.